Southwest Airlines Case Study Example | Topics and Well Written Essays - 500 words - 1

Southwest Airlines - fictitious character Study ExampleIn 1992, 10% of stocks of the company were owned by employees. It encourages union membership with steering having good relationship with the labor union, thereby avoiding any loss of mandays through strike or lockups. The organizational culture of company thrives on excellent teamwork that promotes collective decision making and shared learning. Being discontinue of profit sharing encourages concept of big family significantly forges personal bond with the company that reflects in their affiliated work and improved productive outcome.Continuous improvement and innovation in node run is the hallmark of the airlines. The employees and staff are empowered to make decisions regarding the welfare of the customer on and off the flight. The companys dodge was to increase the number of customer service agents so that the passengers could get improved personal service and emotional support and security at the time of crisis. Gran t (2007) says that analysis and identification of the changing preferences of the customer are important ingredients to gain leverage against their rivals (Grant, 2007). Southwest has been focused in its customer service and makes sustained efforts to update its products line with that of the changing public requirements. Companys stock ticker symbol is appropriately chosen as LUV Indeed, the company has been innovative in its new plans and features to meet the challenges of time.While the management follows besotted regulations and strict time schedules, it has, at the same time, empowered its workforce to make decisions based on informed choices. Southwest prefers destination to destination flights which is preferred by customers and therefore is more popular. Its low cost strategy has been successful because of its exemplary customer service, security features and specialized short haul flights. The high